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For warehouses & distribution

From “Dock 7 won’t open” to trucks moving again.

Any associate can flag damage the moment they see it — no logins, no per-seat fees.

Join the betaSee how it works

Unlimited users · No credit card required

  1. 7:42 AM

    Dock 7 · Roll-up door

    Reported: Door stuck half-open

    Anyone can report — no login

  2. 7:43 AM

    Dock 7 door — stuck

    HighAssigned · Maintenance

  3. 2:06 PM

    Work order #2210 closed

    Verified with photo · 6h 24m to close

    Dock 7 door · Service history

    Operator reset · Today

A day in WiseHQ: at 7:42 AM someone scans a room QR code and reports an issue with no login. At 7:43 AM a work order is created and routed to the right team. At 9:15 AM WiseHQ AI answers a maintenance question, citing the equipment manual. At 10:30 AM preventive maintenance is scheduled. At 2:06 PM the work order is closed with photo verification and the asset's service history is updated. Timestamps are illustrative: 7:42 AM, 7:43 AM, 9:15 AM, 10:30 AM, 2:06 PM.

For warehouses & distribution

The binder isn’t preventing anything

Thin crews, hard-worked equipment, and paperwork that only surfaces after the incident — the failure modes repeat in every DC.

  • A down forklift stalls the line. One breakdown can back up a pick-pack line within minutes — and most failures announce themselves first, if the inspection routine is real.

  • Inspection logs live in binders. OSHA requires a documented pre-shift inspection for every powered industrial truck. Paper logs get backfilled on Friday, then go missing exactly when the inspector — or the insurer — asks.

  • Racking damage goes unreported until it’s structural. A bent upright or missing anchor is minor right up until it isn’t. The people who walk past it every shift have nowhere to flag it.

  • Three techs, 97 people with no way to report. Work arrives by radio, gets fixed, and leaves no record — so nothing feeds your PM schedule or your spare-parts planning.

91%
of forklift failures are technically preventable with structured inspection routines — Oxmaint
$5k–$161k+
per violation in potential OSHA fines when required inspection documentation can't be produced — OSHA penalty schedule

QR reporting

100 people can report damage. Zero of them need a license.

A 100-person DC on per-seat software licenses its three techs — and the other 97 walk past the bent rack leg with no way to report it. WiseHQ puts a QR code on every rack, dock, and machine: whoever spots the damage scans it and reports in seconds, no login, no seat fee.
  • Tap-to-add symptoms — a report takes less time than a radio call
  • Reports route to the right tech or vendor automatically, with photos from the floor
  • Optional access codes if you want scans limited to your own people

Scanned — no login needed

Dock 7 · Roll-up door

What's wrong?

Stuck half-openOff its trackDamaged seal
Send report

Preventive maintenance

Inspection cadences that are time-stamped, not backfilled

Daily forklift pre-shift checks, weekly dock walks, monthly racking walk-throughs — each one becomes a real work order on schedule, and each completion is stamped the moment it happens. When the question comes after an incident, the log already exists.
  • Daily, weekly, and monthly cadences per asset — you set the routine
  • Due work turns into an assigned work order automatically
  • Completions carry a timestamp and photos, not a Friday-afternoon guess
app.getwisehq.com
Preventive Maintenance

Forklift pre-shift inspection

Daily · OSHA 1910.178

Logged 6:02 AM

Dock leveler & restraint check

Weekly

Due tomorrow

Racking walk-through

Monthly

On track

Every completion is time-stamped when it happens — not backfilled on Friday.

Asset history

Every forklift and dock door carries its own record

Tag each truck, leveler, and door with a QR label. Scan it for the full service history, open issues, and attached manuals — the record your insurer, your OSHA visit, and your own post-incident review will ask for.
  • One scan pulls up everything that's ever happened to that asset
  • Photos attached to repairs, so the fix is verified, not asserted
  • History follows the asset — not the tech who left last year
app.getwisehq.com
Forklift 3 · Reach truck
  1. Aug 8Hydraulic hose replaced — verified with photo
  2. Jul 30Planned service completed
  3. Jul 12Operator reported slow lift — resolved

Spare parts

The fix shouldn’t wait on a part nobody reordered

Rollers, seals, filters, forks — track the parts that keep the floor moving, get an alert before the bin runs empty, and count with a barcode scan instead of a clipboard. It’s included, like every module, at one flat price.
See what's included
app.getwisehq.com
Inventory & Supplies

Dock door rollers

3 left

Reorder

Leveler hydraulic seals

6 left

Low

Forklift filters (LP)

18 left

OK

One platform

Everything else the floor runs on

Every module talks to the others — reports feed work orders, work orders feed history, history feeds the plan.

Work orders & routing

Radio calls become records — assigned to the right tech or vendor, tracked to done, escalated when they go stale.

WiseHQ AI on your documents

The dock leveler manual and forklift service contract answer their own questions — at the dock, with the source cited.

Workflows & checklists

Turn your inspection routines and shift procedures into repeatable checklists your team actually completes.

Floor plans & QR sheets

Map the facility, print QR signs for zones and equipment, and give every location a living history.

Timesheets & scheduling

Time clock, shift scheduling, and hours against work — for your techs and the vendors alongside them.

Mobile app & push

Phone-first for people who work standing up: scan, photograph, close out, and get notified on the move.

Questions

What warehouse teams ask us

Straight answers — including what WiseHQ doesn’t do.

How is this different from MaintainX or Limble?
They’re capable products — the difference is the pricing model. Per-user plans charge for every seat, which means most DCs license only their techs and everyone else stays outside the system. WiseHQ is one flat monthly price with unlimited users, so the whole floor can report and every issue becomes a record. See how WiseHQ compares.
Do associates need accounts to report a problem?
No. Anyone can scan the QR code on a rack, dock, or machine and file a report in seconds — no login, no app install. If you want to limit reporting to your own people, add an optional access code to any QR.
What happens when OSHA or our insurer asks for inspection records?
You pull up the asset and show its history: every inspection and repair time-stamped when it happened, with photos and the person who did it. No hunting for the binder, no gaps where someone forgot to backfill.
Do you connect to IoT sensors or trigger PM by run-hours?
Not today — no sensors, no meter-based triggers. WiseHQ is built around scheduled inspection cadences, QR reporting from the floor, and clean records. If your program runs on daily, weekly, and monthly routines, that's exactly what it does well.
Can we bring over our existing asset list and PM schedules?
Yes — most teams start from spreadsheets or an existing CMMS export, and beta customers get hands-on onboarding help getting assets, schedules, and QR labels set up.
Does it work on phones on the floor?
That's the primary way it's used. The mobile app covers reporting, work orders, barcode scanning, photos, time clock, and push notifications — techs rarely need to sit at a desk.
How does pricing work?
One flat monthly price for the facility, with unlimited users — no per-seat fees, ever. Beta members get 20% off for their first 6 months. See pricing.

When the question comes, have the record.

Join the beta and get 20% off for your first 6 months — one flat monthly price, unlimited users across the whole floor.

Join the betaSee pricing