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For manufacturing plants

From “Line 2 is down” to running — with the fix on record.

Protect the machines you already own: lifecycle forecasts, CapEx plans, and an AI that reads the manual at the machine.

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  1. 7:42 AM

    Line 2 · Compressor

    Reported: Pressure fault

    Anyone can report — no login

  2. 7:43 AM

    Compressor fault — Line 2

    HighAssigned · Reliability

  3. 2:06 PM

    Line 2 back up — fix on record

    Verified with photo · 6h 24m to close

    Line 2 compressor · Service history

    Pressure fault · Today

A day in WiseHQ: at 7:42 AM someone scans a room QR code and reports an issue with no login. At 7:43 AM a work order is created and routed to the right team. At 9:15 AM WiseHQ AI answers a maintenance question, citing the equipment manual. At 10:30 AM preventive maintenance is scheduled. At 2:06 PM the work order is closed with photo verification and the asset's service history is updated. Timestamps are illustrative: 7:42 AM, 7:43 AM, 9:15 AM, 10:30 AM, 2:06 PM.

The plant-floor reality

The machines age. The knowledge retires. The binder stays a binder.

Most plants under 200 people run maintenance on paper, Excel, and one person's memory — until one of those fails on a running line.

  • Unplanned downtime is the most expensive thing in the building. When a line stops, everything downstream stops with it — and the fix starts with figuring out what happened last time, from memory.

  • Your best technician's knowledge lives in his head. Twenty years of fixes, quirks, and where-the-parts-are exists nowhere but one person — and that person has a retirement date.

  • Techs burn shift time hunting manuals, specs, and parts. The manual is a 300-page PDF on an office PC, the spec is in a filing cabinet, and the part is wherever Jerry put it.

  • PM loses to production pressure every single week. Preventive work gets skipped when the line is running and forgotten when it isn't — and the skipped PMs come back as downtime.

~70%
of critical operational knowledge is undocumented — it lives in someone's head — Dirac research
2 in 3
plants face unplanned downtime at least monthly, at roughly $125,000 per hour — ABB
35%
of a technician's shift is actual wrench time — much of the rest is hunting for information — Fabrico

Asset lifecycle & capital planning

Know what every machine is worth, what it costs, and when to replace it

The machines on your floor are the biggest capital investment your company owns — and their replacement timing shouldn't be a boardroom fight. WiseHQ tracks every machine's install date, expected life, and health, and rolls it all into a multi-year capital replacement forecast.
  • Every asset carries its age, condition, and replacement forecast
  • Walk into budget season with a defensible CapEx plan, not an emergency requisition
  • Board-ready capital plan, downloadable as a PDF in one click
app.getwisehq.com
Capital Replacement PlanPDF
2027
$38k
2028
$155k
2029
$42k
2030
$96k

CNC lathe replacement forecast included — board-ready PDF in one click.

WiseHQ AI

The answer is on page 214 of the manual. Or three seconds away.

Upload each machine's manual once. Then the tech standing at the machine asks WiseHQ AI on their phone — torque spec, reset procedure, lubricant grade — and gets the answer from that manual, with the page cited. The platforms that offer this gate it behind enterprise tiers; WiseHQ AI is on every plan.
  • Answers come from your manuals, with the source page cited
  • Works on the phone in their pocket, standing at the machine
  • Included on every plan — never gated behind an enterprise tier

CNC Lathe · Line 2

Torque spec for the gearbox mount bolts?

WiseHQ AI

85 ft-lb, torqued in a star pattern. Re-check after the first 40 hours of operation.

Haas ST-20 manual · p. 214

QR tags & service history

A new hire inherits 20 years of history, not a shrug

Every machine gets a QR tag. Scan it and the full service history is right there — every repair, every photo, every PM, every manual. The knowledge that used to walk out the door at retirement stays with the machine, where the next tech can find it.
  • Scan the machine, see every repair with photos and notes
  • Manuals and documents attached to the asset itself
  • History builds itself as work orders close — no extra data entry
app.getwisehq.com
Press brake · Bay 3
  1. Aug 4Hydraulic seal replaced — verified with photo
  2. Jun 12180-day PM completed — oil and filters
  3. Mar 3Back-gauge motor swapped

Preventive maintenance & operator reporting

PM records that survive an ISO audit — and operators who report from the line

Scheduled maintenance becomes a real work order that actually fires, and every completion is time-stamped and attributable — the documentation trail an ISO 9001 or insurance auditor asks for first. Meanwhile, any operator can scan the QR on the machine and report a fault in seconds, no login, no seat license.
  • Calendar-based PM creates real work orders, never a forgotten spreadsheet row
  • Time-stamped, attributable completion records with photos
  • Operators report at the machine QR — the fault routes to maintenance with photos attached
app.getwisehq.com
Preventive Maintenance

Compressor service — Line 2

Every 180 days

Due in 9d

Gearbox oil change — Press 4

Every 90 days

On track

Overhead crane inspection — Bay 1

Annual

On track

Every completion time-stamped and attributable — the trail your auditor asks for.

One platform

Everything else the plant needs

Every module talks to the others — and to the AI. One tool instead of a binder, a whiteboard, and three spreadsheets.

Work orders & routing

Faults route to maintenance automatically, duplicates get merged, and stale work gets escalated.

Spare parts inventory

Critical spares counted, barcode-scanned, and reordered on low-stock alerts — before the downtime event.

Teams & departments

Maintenance, reliability, and production each get their own queue, with per-person permissions.

Mobile app & push

The whole platform on the floor: scan, photograph, work the queue, and get notified.

Floor plans & QRs

Map the plant, tag every machine and bay, and print whole-building QR sheets.

Workflows & checklists

Repeatable procedures as checklists — changeovers, startups, and safety walks, tracked to done.

Timesheets & scheduling

Time clock, shift scheduling, and hours against work orders — all in the same tool.

Vendors & contractors

Your vendor bench with ratings and history, plus an AI finder when you need a new one.

Questions

What plant managers ask us

The honest answers, before you fill out a form.

Do you support meter-based PM triggers (hours, cycles)?
Not yet — WiseHQ's preventive maintenance is calendar-based today. If your PM program runs on runtime hours or cycle counts, we're not there yet, and we'd rather tell you that now. Calendar-based schedules with real work orders and time-stamped completions cover most plants graduating from paper or Excel.
Will the records hold up in an ISO or OSHA audit?
Every PM and work-order completion is time-stamped, attributable to a person, and can carry photos and documents. When the auditor asks for twelve months of maintenance records on a machine, you scan its QR and the history is there — organized, not reconstructed from a binder.
How does pricing compare to per-user CMMS platforms?
Most CMMS pricing is per user per month — so at plant headcounts, the operators who actually see the problems never get seats. WiseHQ is one flat monthly price with unlimited users: every operator, tech, and supervisor included. See pricing for the tiers, and beta plants get 20% off for their first 6 months.
Who is WiseHQ not a fit for?
If your program depends on OEE and downtime analytics, IoT sensor integration, or building-automation hookups, that's enterprise EAM territory — WiseHQ doesn't do those today, and we'd rather say so up front. What it does do — work orders, scheduled PM with time-stamped records, asset lifecycle and capital planning, and AI that reads your manuals at the machine — works at any plant size. Our best fits are teams of every size moving off paper, whiteboards, and Excel.
We run everything on spreadsheets today. What does getting started look like?
You bring your asset list and PM schedule in from your spreadsheets, tag machines with QR codes as you go, and upload the manuals you have. Most plants start with their most critical line and expand from there — there's no months-long implementation project.
Can operators report faults without accounts?
Yes — that's the point of QR reporting. Anyone who scans the QR on a machine can report a fault in seconds with no login and no app install, and it routes to maintenance with photos. If you want to limit who can report, add an optional access code to any QR.
Is there a mobile app?
Yes — WiseHQ is phone-first. Techs scan machine QRs, photograph fixes, ask WiseHQ AI questions from the manual, work their queue, clock in, and get push notifications, all from the floor. Operators reporting via QR don't need the app at all.

Your best tech retires next year. Their knowledge doesn't have to.

Join the beta and get 20% off for your first 6 months. Bring every operator, tech, and supervisor — users are always unlimited.

Join the betaSee pricing